The troubled federal health insurance website was back in action Monday after an outage at one main contractor threw the whole site offline over the weekend, government officials said. And they say they're tackling the site's other problems, one by one.
The troubles were the latest blow to the Obama administration's efforts to demonstrate that Obama's signature policy, health reform, is working as promised.
“Verizon Terremark successfully resolved the issue with the networking component overnight and as of 7am ET this morning the Data Services Hub was fully operational,” the Health and Human Services Department said in a statement Monday.
“The HealthCare.gov technical team continued troubleshooting one issue with the online account creation process in the application and has now opened the online application and enrollment tools back up to consumers.”
Julie Bataille, a spokesperson for the Center for Medicare and Medicaid Services, which operates the website, says technical experts are getting a "high-level picture" of what is going on. "We reconfigured various components to improve site responsiveness," she told reporters on a conference call Monday.
The problems over the weekend brought down not only the federal site, which serves people trying to buy health insurance in 36 states, but also the sites in the 14 states and the District and Columbia that are doing their own marketplaces.