On the afternoon of March 17, for 23 minutes, the Sheriff’s Department experienced an unintended interruption of service in the 9-1-1 system, which affected the unincorporated area of Pima County, including the Town of Sahuarita. Representatives from CenturyLink and Cassidian Communications were on-site at the time of the interruption and began working on a solution to restore services immediately.
During the interruption in 9-1-1 services, 54 calls were not answered.
9-1-1 services were restored at 3:06 p.m. and we immediately attempted to contact all callers to determine if they still required services.
We are currently working with our 9-1-1 telecommunications provider, CenturyLink, and our equipment supplier, Cassidian Communications, to identify the root cause of the interruption to assure appropriate corrective actions have been taken to prevent further interruptions.