LOCAL AUTO SHOP LIVES UP TO ITS CARING NAME - The Explorer: Import

LOCAL AUTO SHOP LIVES UP TO ITS CARING NAME

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Posted: Tuesday, August 14, 2001 11:00 pm | Updated: 7:46 am, Thu Mar 24, 2011.

Steve Zbacnik, manager of the Ford Quality Care Service Center, 12945 N. Oracle Road, promises the full-service auto repair shop will live up to its name and provide quality care.

"We spend $40,000 to send our technicians to Ford training," Zbacnik said. "We have the latest and greatest."

Zbacnik said he has often heard the common stereotype associated with some auto repair shops: that they try to get customers to pay more than they have to for their car repairs.

"I've been in the business for 20 years," he said. "There are a lot of people that will do that."

But Zbacnik assures that his customers will only pay for what is necessary.

"I will not hire people that do that to their customers," he said. "If I do find that that is happening, the person will be fired, no questions asked."

Zbacnik said those businesses that do try to make their customers pay more should not be in business at all.

"As far as I'm concerned, they need to be closed," he said.

The center, owned by Tucson-based Holmes Tuttle Ford, is one of only two full-service auto repair shops in the Rancho Vistoso and SaddleBrooke areas, providing service for any repairs that can be made in four hours or less, ranging from tire and battery replacement to air conditioning. Cars that need more extensive repair like transmission repairs or engine replacements are sent down to the Ford body shop at Tucson Auto Mall.

The center, which has been open for about three years provides service for all makes and models of cars, not just Ford, Zbacnik said. It also provides a nation-wide factory warranty on all of its repairs, so if something goes wrong while customers are out of town, they can go to any Ford, Mercury, or Lincoln repair center to get the problem fixed, which is something that most smaller independently owned stores do not offer, he added.

"We also have about 98 percent of our parts right here, while smaller shops would have to order them from an auto parts store," he said.

Customers who take their cars to be repaired can sit in the waiting room and watch their cars being fixed through the huge windows facing out to the shop, a measure Zbacnik said is there to help reassure customers their cars are being properly serviced and no unnecessary repairs are being made.

"They're also more than welcome to go in the shop," Zbacnik added, and pointed out the three foot safety wall that winds its way through the shop.

"That's our safety area," he said, but added that customers are not allowed to go into the actual repair area to look underneath the cars for safety reasons.

Zbacnik said consumers are becoming much more educated about their cars which helps prevent unnecessary and costly repairs.

"A lot of consumers are getting information about their cars through the Internet, which is a great place to get info about cars," he said.

"People are becoming much more educated and asking intelligent questions about repairs," he continued. "They're getting a better understanding about what we're doing."

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