McBride’s Gallery strives for top-notch customer service - The Explorer: Women In Business

McBride’s Gallery strives for top-notch customer service

Welcome to the discussion.

7 comments:

  • bomba138 posted at 7:14 pm on Mon, Jun 4, 2012.

    bomba138 Posts: 1

    It is great to see that you two are doing so well. In this economy it takes a real business mind and a successful business with great customer relations to survive. As a former Deck the Walls owner I find the comments of the lady below both funny and totally uninformed. First of all she is right in that she has no idea as to what it is like to do business in a mall. The cost are crippleing and now that most malls are not drawing the customers they once did it is simply not worth it. And then there is the matter of the francise. Maybe her husbands family's francise was very supportive but Deck the Walls was not. They had gotten away from the DTW's business when they tried to expand into other business and ended up leaving all of the DTW's owners standing out in the cold. That is why most of us left the francise and did what you did. Created a very successful business on our own. Congratulations to the both of you.

     
  • JavaJill posted at 6:39 pm on Fri, Jun 1, 2012.

    JavaJill Posts: 1

    Great article ladies, congratulations on making your business a success.
    As a small business owner, I too know how difficult all the odds and ends can be to master. Over head is always a concern and I applaud your decisions to leave the franchise machine behind and remain a truly locally owned business. Kudos!

     
  • biased and snarky posted at 5:20 pm on Fri, Jun 1, 2012.

    biased and snarky Posts: 2

    Busted! BUSTED? What are you 13 years old?

    No, I'm not the business owner. I'll bet she's too classy to respond to you here. I subscibe to a message board for framers and gallery owners and saw this link. I read the article and the rude comment you posted and felt like replying.

    That site is called The Grumble. Feel free to drop by and darken the doorstep of that site if you care to. My name is Mark and I'd be happy to waste my online time chatting with you there.

    Do you really think I need to be the owner of this business to know the inner workings of being a mall franchise owner?

    Unlike you I am also a business owner. I say unlike you because you mentioned your husband's family owned several businesses, not that your husband (or you) were owners. I'm going to guess that two possible reasons you and he weren't brought into the business were:

    #1- They were angry with him for marrying down.
    #2- He wasn't the sharpest tool in the shed.

    I'll place my bet on #2, since that would account for # 1.

    I know the type of customer you are. Always whining how the customers is always right. Thinking all shop owners should put up with your nonsense because we need your money. Newsflash sunshine... shop elsewhere.

    Having just read your post again, I'm beginning to understand the problem. You don't think what you wrote was rude. Perhaps you're just ignorant.

    What question did you ask that you feel I responded to poorly? As for contact info. The name and address of the gallery is in the first paragraph of the article. Is that not enough for you, or is your ignorance showing again?

    Do I have a chip on my shoulder? I certainly do. It's for customers like you. The kind retail clerks see coming and say to themself, "Not HER again".

    You're obviously the kind that needs to have the last word, so by all means...

     
  • Sarah Metz-Wood posted at 8:21 am on Fri, Jun 1, 2012.

    Sarah Metz-Wood Posts: 4

    Actually I do know what it cost to own and run a franchise since my husbands family owned several franchised restaurants successfully in Phoenix for many years before selling. They are still up and running very well. You sound like the owner of the business with the way you've approached this. Biased and snarky indeed. As to mall rents and things along those lines I can't comment on that since I've never been involved in it but since you are obviously the business owner I'm sure you can. I came back here to see if the website was working yet (which it doesn't seem to be) so I could check your business out. Now that I see how you handle things, I'm just not interested. Oh, and before you go claiming you aren't the business owner, just keep in mind that very few people out there besides the business owner would know about the items you are discussing. rents, forced remodels, sharing expense, cost and obligations of being a franchise owner, etc. Busted! Maybe if you were still part of the franchise they could have coached you on how to properly answer a question that wasn't even rude so you didn't come across poorly. Or maybe they would have helped you to make sure that you had your contact info in an article about your store so that someone COULD contact you. You have a chip on your shoulder that is clearly showing. Best of luck to you. Stay classy.

     
  • biased and snarky posted at 7:05 pm on Wed, May 30, 2012.

    biased and snarky Posts: 2

    I'm surprised more stores haven't left the malls. I wonder how stores are able to afford the high rents along with % given to both the franchise and the mall in addition to any forced remodeling and sharing the expense of any mall renovations. You do get the foot traffic, but at what cost?

    The comment below was just plain rude. Do you have any idea what the cost and obligations are to being a franchise owner?

    I guess part of being passive aggressive means you end up writing stupid comments in an online newspaper article rather then contacting the owners of the site and letting them know about it.

    I think you're confused with who needs a new one torn.

     
  • Sarah Metz-Wood posted at 7:48 am on Wed, May 30, 2012.

    Sarah Metz-Wood Posts: 4

    Agreed Tony. I miss the old store in the mall. When it left I found a new shop called Arizona picture and frame gallery. I had bought many things from Deck the Walls. I was surprised to find out that they didn't close and clicked the website link to see what they offered now. However, I giggled when I clicked the link to go look at this website. It isn't working. I then searched Deck the Walls and theirs came right up. I guess part of not being a franchise anymore means you end up in a newspaper article with a chance to drive traffic to your site and your website doesn't work. I'd tear my web guys a new one if I were you ladies.

     
  • tonyrusso22 posted at 8:17 am on Tue, May 29, 2012.

    tonyrusso22 Posts: 1

    Great story but I have to admit I miss the deck the walls in the mall. I always got great art there and I just haven't seen anyone who had that kid of selection since they bailed on the mall. I always heard people talking about it when it was there and had no idea they even moved. I just figured they closed. You should think about going back into the mall.

     

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